Last updated: 08.09.2026
At Flow Game Hub AISBL, we respect your privacy and aim to be transparent about how we use personal data.
This Privacy Policy explains what personal data we collect through our website, why we use it, with whom we may share it, and what rights you have.
1. Who is responsible for your data?
The data controller responsible for the processing of your personal data is:
Flow Game Hub AISBL
Registered office: The Flow Game Hub AISBL – Chaussée de Wavre 904,15 – B-1040 Bruxelles – Belgium
Enterprise number : BE0793618168
Email: online@flowgame.net
For questions about privacy or to exercise your rights, please contact us at this email address.
2. What personal data do we collect?
Depending on how you interact with our website, we may process the following information.
Contact enquiries
If you contact us through our website, we may process your name, email address, and the information you include in your message.
Our contact form is provided using WPForms.
Donations
If you make a donation through our website, we may process information necessary to administer the donation, such as your name, contact or billing details, and donation amount.
Payment details such as your full card number are processed by our payment provider, Stripe, and are not stored on our own website servers.
Website use and analytics
We may process technical information generated when you use our website, such as your IP address, browser and device information, and information about how you interact with the website.
We use Google Analytics to understand how visitors use our website and to improve its content and functionality. Google Analytics is only activated when you have given the required consent.
3. Why do we use your data?
We process personal data only where we have a lawful basis to do so.
Depending on the situation, we rely on:
Your consent
For example, when you consent to non-essential cookies and analytics.
Our legitimate interests
For example, to respond to enquiries, administer and secure our website, prevent misuse, and maintain the functionality and security of our services.
Legal obligations
For example, where we are required to retain certain donation or accounting records under applicable Belgian law.
Performance of an agreement or arrangement
Where processing is necessary to administer a donation or another interaction with you.
4. Who may receive your data?
We do not sell or rent your personal data.
We may share personal data with trusted service providers where this is necessary to operate our website and organisation.
These may include:
- Name.com, for website hosting and related technical services;
- WPForms, in connection with our website contact form;
- Stripe, for securely processing donations and payments;
- Google Analytics, for website analytics where you have given consent;
- other technical service providers where necessary to operate and secure our website.
We only provide service providers with the information necessary for the relevant purpose and apply appropriate data protection safeguards where required.
6. How long do we keep your data?
We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by law.
In particular:
- Contact enquiries: We generally retain these only for as long as necessary to respond to and manage your enquiry.
- Donation records: We retain information for as long as reasonably necessary to administer the donation and for any applicable legal or accounting requirements.
- Analytics data: We retain analytics data according to the configuration of our analytics service and applicable legal requirements.
When personal data is no longer needed, we delete it or otherwise securely dispose of it where appropriate.
7. Cookies and embedded content
Our website uses essential cookies that are necessary for the website to function.
We may also use non-essential cookies and similar technologies, including Google Analytics and embedded YouTube content. These are activated only where the required consent has been given.
For more information, please see our Cookie Policy.
8. How do we protect your data?
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no transmission or storage system can be guaranteed to be completely secure.
9. Your rights
Under the GDPR, you may have the following rights in relation to your personal data:
- Right of access — to obtain information about the personal data we process about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your personal data, where applicable.
- Right to restriction — to ask us to restrict processing in certain circumstances.
- Right to data portability — to receive certain personal data in a structured, commonly used format.
- Right to object — to object to certain processing, particularly where we rely on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
These rights are subject to the conditions and exceptions provided by the GDPR and other applicable legislation.
10. How can you exercise your rights?
To exercise your rights or ask a question about how we process your data, contact: online@flowgame.net
We may need to ask for additional information to verify your identity before responding to a request.
11. Right to lodge a complaint
If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).
Belgian Data Protection Authority
https://www.dataprotectionauthority.be
You may also contact the data protection authority in the EU country where you live or work, or where you believe an infringement has occurred.
12. Automated decision-making
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example when we introduce new services or change the way our website processes personal data.
The latest version will always be published on this page, with the date of the latest update indicated above.